Call Analyzer
A multilingual system for audio transcription, analysis and data extraction from phone calls.
Key features and capabilities
The NetGeist Call Analyzer is an easy-to-use AI-powered solution designed to extract meaningful insights from large volumes of spoken audio. Built on a combination of Speech-to-Text (STT) and Large Language Model (LLM) technologies, the system focuses on simplicity, accuracy and actionable analytics.
The Call Analyzer is available as a fully managed system complete with a custom-built interface (UX / UI) tailored to your operational requirements.
Automatic speech transcription
The NetGeist Call Analyzer uses proprietary Speech-to-Text technology to convert audio recordings into text transcripts with impressive accuracy. It is designed to handle large volumes of audio efficiently, removing the need for manual transcription entirely.
Advanced content analysis
Once the audio has been transcribed, the NetGeist Call Analyzer will interpret and structure the content, enabling both high-level and granular understanding of conversations. At a macro level, it delivers contextual insights, while at a micro level the system identifies specific keywords, phrases and data points.
Visual analytics and reporting
The analytical outputs are presented in a clear, structured format designed for rapid and accurate interpretation. The NetGeist platform delivers visual analytics through intuitive graphs and tables, making complex data easy to understand at a glance.
In-depth analysis for strategic growth
Issue and vulnerability detection
The NetGeist Call Analyzer evaluates conversations to uncover weaknesses and opportunities within operations. It helps organizations to identify recurring problems and to highlight areas for improvement.
Privacy and security
Your data is in your hands only – no information is ever sent to third-party systems or external servers. All processing is done locally, therefore, your data remains fully private and secure.
Customer sentiment analysis
By analyzing the tone, language and conversational patterns, organizations can use the NetGeist Call Analyzer to truly understand their customers, helping to improve the customer experience based on real feedback.
Data extraction and summarisation
Macro insights and summaries
- Summarise long calls into digestible insights
- Provide the information required for rapid reviews and decision making
- Identify broader trends and behavioural patterns
Micro data extraction
- Extract specific information such as names and addresses
- Differentiate between similar terms
- Enable fast retrieval of critical data
Custom interface
- UX / UI built specifically for your requirements
- Minimal setup required for deployment
- Simple upload and analyse process
Applications
Financial Institutions
The NetGeist Call Analyzer enables financial institutions to monitor compliance, analyze customer interactions, recall information on demand and to improve overall service quality. By providing deeper insights into financial queries, the tool helps to optimize internal processes and to improve operational efficiency.
Government and public services
For government and public sector organizations, NetGeist Call Analyzer provides the tools needed to analyze citizen interactions. By doing so, they can recognise public concerns and frequently raised issues, helping to address issues.
Call center and customer support workflows
Turn customer-agent calls into comprehensive transcriptions with separated speakers using the NetGeist Call Analyzer. This helps to simplify sentiment analysis and improve quality assurance as you can get accessible information on your products and services hassle-free.
Media and news outlets
It isn’t just calls that can be analyzed; the platform allows you to process audio from podcasts, interviews and videos to create searchable archives. The Speaker Diarization Engine can separate the speakers and the ASR Engine can generate time-stamped text for subtitles or content indexing.
Pricing
- Our pricing works as pay once, use forever
- No annual fee
Click the button below to learn more about pricing on Neurotechnology’s official website.
Custom Pricing
We can adapt and tailor our call analyzer model to the requirements of your enterprise:
- A solution that works within your infrastructure
- Increased speed, bandwidth
- Additional training tailored to your industry's vocabulary/specifics
We can offer you a reliable and easy-to-use STT service that meets your expectations.