NLP Solutions for Financial Enterprises
Improve the operative efficiency of your financial enterprise courtesy of bespoke NLP financial solutions, intricately developed and customized by NetGeist. We help you reach increased levels of business success in areas where textual challenges can be simplified into fully automated and customized NLP solutions.
24/7 Virtual Customer Support
Our chatbot virtual assistants are configured to answer basic questions to assist users in a more efficient process. Frequent requests include pending payments, checking users bank balance, upcoming due dates plus much more. With 24/7 operational support, there will always be a level of help available to your user base.
Speech-to-text and text-to-speech capabilities are available so your system can offer a wider level of customer support.
Data-driven Business Insight
Gain valuable business insight based on analyzed data far bigger than previously possible. Our NLP finance solutions are built on gathering big textual information datasets from relevant sector sources across the web.
Personalized Finance & Insurance Plans
Confidently supply your customers with a personalized plan and service that is tailored to their unique interest. NLP algorithms analyze consumer preferences and information to suggest finance & insurance plans resulting in an increased likelihood of client satisfaction and retention.
Efficient Document Processing
Important policies and documents can be sorted and sent to customers with ease thanks to the advanced capabilities of NLP text summarization and processing.
Sensitive Fraud Detection
NLP solutions can be trained to a high level of accuracy to recognise fraudulent patterns of activity. The system will in turn help spot the first signs of money laundering and other forms of fraud so that these cases become smaller and more sporadic thanks to a greater understanding from big data analysis.
NLP Methods We Use
Chatbots
Deploying a virtual assistant chatbot that is trained on a large dataset will ensure all basic queries are answered accurately and efficiently. Customers will receive desired resources upon instant request and more serious matters can be assigned to the next level of customer care so your staff are not overwhelmed. Chatbot assistants are frequently used to support: account overview and analysis, service navigation, complaints, expense tracking, transactions, payment methods, bill reminders, financial advice.
Sentiment Analysis
Gain a deeper understanding of the customer satisfaction level across different facets of your financial enterprise via thorough sentiment-analysis of feedback, reviews and general queries. Quickly identify the sentiment of financial reports, ascertain customer feedback and crucially, gage the market sentiment through financial news articles as it develops in real-time to predict upcoming trends with a greater degree of accuracy. Discover our experience in the field of NLP sentiment analysis through the creation of StockGeist.
Text-to-Speech
Provide a greater level of personable service with the ability to process and transmit important textual information relevant to each line of service provided.
Speech-to-text
Customer service via a virtual call centre can resolve queries such as making transactions, withheld funds or making appointments to see an advisor. Empower your security through speech-based user authentication and delve deeper into the intricacies of your enterprise’s performance by analyzing and profiling the tone & mood into text during corporate meetings.
Text Extraction & Summarization
Automated identification of crucial keywords and descriptions within textual sources with the added capabilities to summarize and infer the desired solution as a result. Financial reports and filings are often long and cumbersome - save time reading word for word and instead allow an NLP finance solution to present the most important findings from reports & filings, allowing for quick analysis.
Text Classification
Organizing datasets has never been easier, with an automated NLP system in place it will understand, process and categorize all types of textual sources using predetermined tags. Various types of agreements (service, loan, consultation) can be classified automatically by an NLP finance system to predict different financial outcomes. Staff and customers can access important documentation surrounding governmental, environmental and social news. Texts relating to prominent topics within banking and insurance can be assigned to different category filters.
Want to learn more how our NLP solutions can benefit your industry?
Boost your business efficiency and customer satisfaction. Our NLP solutions can help to simplify customer service, data analysis, and more. Let's chat about your industry's unique requirements.