Personalized virtual assistant for neurotechnology.com
To elevate user experience on their website, Neurotechnology has developed and deployed Robert, a proprietary website chatbot that acts as a valuable and efficient virtual assistant. Robert can answer inquiries about the company and its products and is a knowledgeable source for all things Neurotechnology and beyond.
Operating 24/7
without interruptions
Extensive dataset
used for training
Neurotechnology’s products
and services in greater detail
Having more than 30 years of experience in a wide range of fields, including biometrics, Artificial Intelligence (AI), Natural Language Processing (NLP), and others, Neurotechnology wanted to implement a chatbot that would have a user-friendly interface, could describe their products and services in greater detail and would engage in human-like conversations.
“Our mission was to create a personalized chatbot that would answer user inquiries about Neurotechnology’s solutions and serve as a virtual guide, simplifying website navigation and offering accurate and reliable answers. Assistant Robert’s ability to operate 24/7, together with its growing knowledge base, ensures that users can get the information they need anytime, anywhere.”
Vytas Mulevičius, NLP Team Lead at Neurotechnology
Key Features of the Solution
Simplified website navigation
Robert serves as a virtual guide that is able to understand the users’ requests and direct them to the relevant product or solution page. Whether it is biometrics, sentiment analysis or other available AI technologies, Assistant Robert can boost sales by accurately matching customers with the most effective and satisfactory solutions.
Smoother complaints and queries resolution
With the help of NLP, the website chatbot can trace the main issues embedded in the inquiry and provide suggestions promptly. Robert can also be built to respond to complex cases by providing troubleshooting guides or directing toward the contact section. As a human-like assistant, it has the ability to learn from each interaction, which helps to expand its knowledge base.
Continuous consultation 24/7
Immediate assistance can be given outside business hours, which enables uninterrupted customer service and lessens the number of tickets for live agents to resolve. This constant assistance provides flexibility and ensures efficient task distribution among the employees.
Large knowledge base
Robert is trained with the help of a large collection of data, that consists of Neurotechnology-based information, as well as relevant external sources, that are beneficial when answering queries about Artificial Intelligence, Natural Language Processing (NLP) terminology, or giving advice on different subjects.
About Assistant Robert
Neurotechnology’s virtual website assistant, Robert, uses Natural Language Processing (NLP) technology to provide a consistent user experience on www.neurotechnology.com. Functioning both as a virtual advisor and a navigation assistant, Robert manages inquiries related to the pricing, products, and services provided by the company. Robert’s ability to address user inquiries reduces the need for constant human support interference, enhancing customer satisfaction.