NLP Solutions in eCommerce and Retail
Bring your operations into the 21st century with a retail-specific NLP solution built by NetGeist. From automated customer service, efficient product categorization to clever sentiment analysis of reviews, the custom NLP tools that we create help retail businesses to make data-driven decisions, personalise the shopper experience and to optimise your backend efficiency.
24/7 virtual shopping assistant
Offer your customers instant support with an AI-powered shopping assistant capable of handling all enquiries relating to your products, order tracking, returns and refunds - all day, every day.
With a seamless integration of speech-to-text and text-to-speech capabilities, your customers can interact with your online store in their preferred format, helping to widen accessibility and improve the customer experience whilst simultaneously reducing the pressure on human support staff.
Data-driven market insights
Stop making decisions on a whim. Instead, use our range of NLP solutions to better understand market demand and consumer trends. Our models scan and analyse data from a range of sources; whether it be your own internal data such as customer feedback, or industry-wide news. These data-driven insights give you a sharper insight into pricing, inventory planning and marketing campaigns.
Personalized shopping experience
Deliver hyper-personalised product recommendations by analysing customer preferences and purchasing behaviour. The NLP-driven profiling systems that we create help to increase conversion rates and customer loyalty by ensuring that every touchpoint feels unique to that customer.
Smart inventory & product categorization
Streamline how you organise the products on your digital store. When organising at scale, either with thousands of SKUs or trying to juggle multiple supplier data feeds, the retail NLP solutions that we develop can unify, categorize and label product descriptions for seamless integration across your online shop and internal systems.
Fraud detection
Fraudulent orders and fake reviews can prove fatal to businesses of any size. Our NLP models can be trained to flag abnormal user behaviour that requires an expert review. This early flagging of irregularities and potential misuse can provide an extra layer of safeguarding against nefarious intentions.
NLP Solutions we provide for eCommerce and Retail Enterprises
Chatbots
Give your eCommerce business a 24/7 assistant. We can train chatbots to become experts in your end-to-end process - from the first web visit through to a repeat purchase. Customers will get the instant answers they need to stay engaged, whilst your support team will be free to focus on the complex queries that require specialist assistance.
Sentiment Analysis
Take the guesswork out of truly understanding your customers. NLP-powered sentiment analysis scans product reviews, social media and your feedback forms to give you actionable insights into what is working - and what isn’t. Identify issues within your operations before they become terminal. Spot opportunities before your competitors do.
Text-to-Speech
Add voice features to your online store. TTS technology helps brands to be more interactive and accessible to customers who have gotten used to using AI assistants such as Alexa and Siri.
Speech-to-text
If your customers are talking, you need to be listening. STT support will enable your online store to take voice orders and to support voice search. Not only does this help your customers to find what they are looking for, it also turns these voice interactions into searchable data that you can analyse.
Text classification
Retail businesses can quickly become inundated with documents. Automatically organise these into categories that can be processed by the right departments, ensuring real-time triage at scale.
Text extraction and summarization
Extract key points from long supplier documents, customer service transcripts and policy paperwork. NLP summarisation with NetGeist helps retail businesses to process huge volumes of text without losing the important details or context.
AI NLP is here to future-proof your eCommerce business
Do not miss out on the extreme value natural language processing can bring to your eCommerce business. Discover how NetGeist NLP solutions can help your retail company to work smarter. Let’s talk about which tools best suit your challenges to alleviate as many pain points as possible.